FAQ’s
Currently we deliver to Australian Capital Cities metro areas only. And yep delivery is free. If we can’t reach you then please contact us by emailing hello@butcherbaron.com.au or calling (08) 8121 4036 and we do our best to help you.
You don’t need to be home when we deliver although that would be preferred. Just provide a designated area on the delivery instructions and we will leave it there. Additionally, if you can’t be home, it may be preferable to deliver to your place of work.
We send orders out on the Wednesday of every week. The day that your order is delivered will depend on your location. We aim to have all orders delivered within 72 hours of dispatch.
ButcherBaron is expanding all the time. Please signup to our mailing list on our home page (https://www.butcherbaron.com.au) and we will contact you the moment we are able to ship to your area. Alternatively please contact us by emailing hello@butcherbaron.com.au or calling (08) 8121 4036. We would be happy to provide one off delivery options outside of our delivery zones.
To change your delivery address update your details through your customer portal. Alternatively you can email hello@butcherbaron.com.au or call (08) 8121 4036. Any address changes need to be made by the cut off time of 7am for following day delivery if you need to change the address you have entered in the checkout page. We are not liable for any mis-deliveries due to incorrect addresses being provided if you contact us after this time.
Yes you can. We will send you a notification when your package has been dispatched. If there are any issues from your side please feel free to contact us by emailing hello@butcherbaron.com.au or calling (08) 8121 4036. We will always do our best to ensure your package has been delivered efficiently.
Hey, we are 100% human at Butcher Baron and sometimes things go wrong. We will always do our best to fix any issues and give you excellent service. If there is something that isn’t quite right with your order you can contact our support team by emailing hello@butcherbaron.com.au or calling (08) 8121 4036.
You can arrange for an order to occur on a monthly or every second month basis. You can cancel your subscription anytime. We are always looking to provide more options in this space so please feel free to send your ideas through to us by emailing us at hello@butcherbaron.com.au or calling us on (08) 8121 4036.
Easy. Please click on the link below to start ordering. https://butcherbaron.com.au/order-now
Enter your email address and postcode and choose ‘create my bucket’. You will then be asked to choose your box type, box size and meat products to fill your box with the best meat ever!
Follow the instructions for your payment details and make sure you enter all your personal information correctly. If at any stage you are having problems you can contact us by emailing
hello@butcherbaron.com.au or calling (08) 8121 4036.
All subscriptions payments are processed two weeks prior to dispatch (or anniversary date from your first box delivery), which is the first Monday of each week. For example, if your anniversary delivery date was on Tuesday 20th Jan, order confirmation and payment will be processed on the 6th of each month. We process orders every Monday for all of our customers and dispatch every Tuesday.
You will need to cancel any two weeks prior to your delivery anniversary date of that month. If you are unsure or need any further questions you can contact us by emailing hello@butcherbaron.com.au or calling (08) 8121 4036.
All major credit cards are supported via our secure online payment facilities. If you feel more comfortable, feel free to call us on (08) 8121 4036. and we would be happy to process your order for you.
Sure can. When ordering, in the shipping address, simply insert the persons delivery details. If it is a one off order you will need to ensure you cancel the subscription or change the payment method.
We do… Just no turkeys… Yet. We will notify you when the Xmas box becomes available.
We will be sad to see you go, but please access your customer portal or contact our support team by emailing hello@butcherbaron.com.au or calling (08) 8121 4036. We will do our best to ensure the process is as smooth as possible for you.
It depends on what you order. During the ordering selection process you will see the cut weight and quantity. For example if your order a whole free range, pasture raised chicken you will receive 1 x 1.25kg chicken. If you order our italian sausages you will receive 10 x 100g sausage. So it really depends on what you order.
Yes. You can either log on to your dedicated customer portal or contact us by emailing hello@butcherbaron.com.au or calling (08) 8121 4036. You can change your order contents at any time two weeks before the end of the last Monday of each month..
If the last day is Monday is 27th December, the cut off date for changing orders will be the 13th December.
You can either log on to your dedicated customer portal or by contact us by emailing hello@butcherbaron.com.au or calling (08) 8121 4036.
You will have the option to change your subscription frequency to once a month or once every two months. This will ultimately affect the frequency that you are billed. Simple.
Our staff do their very best but we all make mistakes time to time, if there is something that isn’t quite right with your order you can contact us by emailing hello@butcherbaron.com.au or calling (08) 8121 4036 and we will help you out immediately.
We are always here to help and ensure that you have a great experience with Butcher Baron. You can contact us by emailing hello@butcherbaron.com.au or calling (08) 8121 4036.
We love to answer any questions so please don’t hesitate to contact us at any time. We are all charcoal BBQ experts!!
Grass fed beef has been raised on fresh green grass pastures. Grain fed beef has been raised on pastures but has also spent time eating grain; Grass fed beef is proven better for your health and the flavours are a total stand out.
Absolutely. This is what we pride ourselves on. We source the best quality meat, support local boutique farmers and ensure the meat is processed with absolute care and attention.
We visit our farms on a regular basis and have excellent working relationships with them We grow and improve together.
Well, it is really down to personal choice. At Butcher Baron, we provide you with the best quality meat possible, where the animals are humanely treated and ethically farmed. No matter which cuts you choose, you are going to get the best meat possible.
Official meat categories can be confusing but be assured we deal with the most caring and ethical farmers available. We stock only Poll Herefords that are no more than 36 months old and 100% grass fed.
The younger the meat, the more tender it is going to be. Most of the Beef product you get in a supermarket is a *PR* or *S* grade meat which means it can be up to 7 or 8 years old. Our meat is like butter!!
The Meat Box packs have been vacuum sealed and snap frozen to retain freshness and prolong life. Our packs are labelled with all regulatory information.
Simply store the meat packs in your freezer and defrost the frozen pack either in the fridge or under cold water. This is the most convenient way to keep good quality meat is very convenient for all occasions. We take our frozen packs to the park BBQ!!!